FAMILY GUIDE
A quick guide to shared routines and reporting. Review the complete parent handbook and enrollment forms with management for current procedures.
View parent handbookAccompany your child into the classroom and check in and out daily. Only authorized adults may pick up; staff may ask for photo identification. Families arrange transportation and use appropriate child restraints. The facilities do not provide transportation.
Keep health and emergency contact information current. Tell staff about absences and illness. Discuss medication and written authorization with management. Infant rest follows the separate written safe sleep policy. Classrooms are cleaned daily, with written schedules for toys, surfaces, linens, and shared spaces.
Teachers use developmentally appropriate support, encouragement, and redirection. Families receive and discuss a separate written discipline policy at enrollment.
Label a change of clothes and applicable diapers, feeding supplies, and rest items. Keep loose blankets, pillows, and toys out of an infant sleep space.
REPORTING PROCEDURES
Staff respond to an injury or urgent concern, provide appropriate care, and seek emergency assistance when needed.
Staff notify a parent or guardian promptly, record the facts and action taken, and share the written incident information according to facility procedure.
Management follows required state reporting for incidents requiring medical treatment. Suspected abuse or neglect is reported directly to the appropriate authorities, without delaying for an internal investigation.
Bring routine questions to your child’s teacher or management. For an immediate safety concern, contact management at once; you may also contact the appropriate local or state authority directly.
For emergency response and exact reporting timeframes, follow the facility’s current written procedures and North Carolina requirements.
Contact management about policies, classroom fit, current enrollment pricing, or enrollment specials.
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